September 28, 2010

How to Get More Out of E-Learning Through Mentoring We are pleased to bring you a guest blog post today from Shawn Legere, our Director of Mentoring Services. By Shawn Legere One of the most important features of a SkillSoft e-learning solution is the availability of mentoring services. Last year the SkillSoft mentors provided support to over 15,000 learners by answering questions, explaining confusing concepts in new ways, and providing valuable feedback. On-staff mentors provide support coverage for over 100 current professional certifications via online chats, email and daily certification emails. Our mentors are committed to the concept of life-long learning. They know that a career as a SkillSoft mentor involves continual advances in technology, new certifications, and upgrading of skills. Frequently, they are some of the first in the IT industry to be invited to write beta exams and complete new certifications. Our mentors are not just certified in specific areas, they are genuinely interested in them, and it is that interest that keeps them focused on staying current. As a team, the mentors hold over 1,000 combined certifications spanning across our IT certification, desktop skills training, and business skills courseware collections. When one of our learners encounters a difficult concept that they can’t quite grasp, mentoring services enables them to quickly tap into the extensive experience and collective body of knowledge of the entire mentoring team. We recently surveyed our learning community to gain feedback on their mentoring experience. The survey results show that 89% of learners that utilized mentoring and subsequently took a certification exam passed their exam. In a follow-on question, 73% of respondents indicated that mentoring was “Essential” or “Very Helpful” to their exam success. The following is a sample of the comments we received from our open feedback section of the survey: “The Mentoring Team was exceptional! They provided me with timely information and were always available to assist with any question I had.” “Mentoring was excellent, the questions were relevant. Best thing about the questions is that it kept me thinking about the test daily, and when a question would catch me off-guard, it would point out weaknesses that I needed to study.” “The mentor was swift to respond and provided detailed answers to the questions that I asked. He also provided clarity on some grey areas that I had concerning my required exam. The advice given was most helpful and appreciated.” We are focused on helping our customers reach their learning...
Leapin’ Lizards - Café 2010 was a Success! We are pleased to bring you a guest blog post today from Candy Osborne, our Marketing Programs Manager. By Candy Osborne I was so excited to return to my home state for another business trip that I almost forgot about all the creepy crawlies Florida has to offer. However, by the end of Café 2010, I did come to view one critter in particular through a different lens altogether. Photo credit: Tim Dempsey Anoles are little lizards that, if you’re not aware of them, can give you quite a surprise on your first encounter. They are quick, change their color based on mood and surroundings and at times, do a funky little thing with their throats. Much like anoles change their color based on their environment, SkillSoft makes changes based on the needs of our customers. As Vice President of Product Marketing, Jeff Bond mentioned in one of the breakout sessions, we could build out certain aspects of our product line to no end, but we’re not convinced that more is better. Instead, we want to build out based on the needs of our customers, and that’s what Café is all about. Café is SkillSoft’s Client Advisory Forum Event in which selected customers are invited to attend and provide input that will help to shape the future direction of our products. It is labeled a listening event and over the course of a few days last week, SkillSoft listened to input from more than 50 customers on topics such as LMS, meaningful mobile, integrated platforms, enterprise courseware enhancements, SkillSoft Leadership Advantage, collaboration beyond inGenius and leveraging home-grown content. The energy was great, the feedback flowed and for those who made it to SeaWorld for the Tuesday night offsite … well, just how many people can say they had dinner alongside beluga whales with a harpist in the background? But, back to the smaller critter for a moment. I mentioned anoles are quick. From what I’ve witnessed they have the ability to dart and dodge, to change direction in a moment’s notice, innately aware of their surroundings. The feedback we received from our customers at Café will help provide that direction and allow us to make changes that make sense to customers based on their needs, much like the anole changing its presentation based on the environment. General Session presentations are available on Client Community. If you are currently a SkillSoft...

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